SHOP POLICIES

PAYMENT

△ We accept all major credit cards.

SHIPPING

△ We ship world wide!

△ All orders are shipped via USPS. After the item is shipped, we will email you a tracking number so you can see where your package is. 

△ As each piece is made by hand, please allow up to 14 business days from date of order to be shipped.

△ Engraving for pet tags take up to 10 business days.

RETURNS & EXCHANGES

△ If you are unhappy with your item, we accept returns for store credit and exchanges within 10 business days from the delivery date of your order. Please ensure that the item is returned in new and re-saleable condition. For returns and exchanges, customers are responsible for all shipping charges. Please email us at mytenyc@gmail.com for all returns & exchanges.

△ MYTE jewelry is made by hand, so sometimes there may be slight differences.  We make sure each piece is up to our quality standards. If by chance a piece breaks and it is our fault, we will be happy to repair it for you. Please mail them back with a tracking number and remember to pack them with care.